Electrical Contractor Spotlights PayneCrest’s Customer Service

Posted On April 18, 2016 Filed Under Blog

Who did the nation’s leading electrical industry magazine tap to examine customer service?  Why PayneCrest, of course.  In its April 2016 issue, PayneCrest Service Manager Terry Brogan is spotlighted in Electrical Contractor’s monthly “Coffee Break” feature in an article entitled: “The Importance of Being Likeable.”

In describing PayneCrest, authors Andrew McCoy and Fred Sargent note “Its signature ‘PCE way’ embodies a customer-centered philosophy with a constant drive toward creative solutions that has resulted in an impressive project resume and an enviable client roster.”

Brogan details the best practices that he has honed with PayneCrest to ensure customer expectations are always met, including:

Enduring Value of Mentor Protégé Programs

Posted On January 21, 2015 Filed Under Blog

Increasingly, local, state, and federal projects and private projects have significant minority participation goals to create business opportunities for disadvantaged enterprises.  But opportunity is more than just the job.  Project owners expect more sustainable minority enterprises to emerge from their projects, ready to succeed even more on their next assignment.  That’s why mentor/protégé programs are such an effective tool to deliver more enduring value in projects with minority goals.

Emblematic of the reliance on mentor/protégé programs was the award-winning Stan Musial Veterans Memorial Bridge in Downtown St. Louis.  Completed in 2014, the project earned the 2013 American Association of State Highways and Transportation...

Optimizing Productivity of Skilled Labor

Posted On August 29, 2014 Filed Under Blog
Field Supervision at the Ameren Labadie Power Plant

By Bob Senf, Executive Vice President, PayneCrest

The greatest value of any project team member is generated by empowering that person to deliver the best results.  A project manager needs corporate and staff support to be fully empowered to make the right day-to-day decisions on projects.  A proficient engineer needs technology tools to maximize his or her problem solving skills.  So too it is with labor. 

At PayneCrest, we view labor as our equal partner on all our projects.  We insist on using only the highest skilled and safe workforce – the men and women of the International Brotherhood of Electrical Workers.  But it’s not enough to employ the best, you have to empower them to deliver the best results.  You do that...

Answering the Call for Help

Posted On June 30, 2014 Filed Under Blog

By Luke Peterson, PayneCrest Project Executive

Construction projects should always begin with well-defined responsibilities for the building team.  But even the most meticulously planned project can encounter that critical moment when it needs help to meet budget, schedule and/or safety requirements.  More and more, PayneCrest will engage in a small slice of a project only to see its workload quadruple in some cases to help the customer achieve project goals. You have to be fearless to jump into a project in midstream with the expectation to deliver outstanding results. When granting expanded responsibilities, the customer should expect the following:

  • Extreme organization – When taking on additional assignments, a...

Award Winning Safety

Posted On April 24, 2014 Filed Under Blog
MRB Project Safety

By Matt Simcox, PayneCrest Safety Director

What is award winning safety?  A lot of it is defined by a project’s complexity – a compressed schedule, congested site, elevated work, trench work and the like.  But no matter what the hazards are, effective risk management requires what we call a “take nothing for granted” approach on safety.  Looking through PayneCrest’s numerous safety honors, including recognition of 15 projects by the AGC Keystone Awards, several common best practices stand out:

  • Diligently enforcing 100% tie offs. Falls produce the most injuries and fatalities while fall protection is the most common OSHA violation cited on projects.
  • Committing to a stringent permitting system to manage...